At pepe88, we believe gambling should be a form of entertainment, not a source of harm. This page outlines the tools, resources, and commitments we have in place to help you maintain control over your gaming activity and to support players who may be experiencing difficulties. If you ever feel that gambling is affecting your financial stability, relationships, or wellbeing, we encourage you to use the self-help tools described below or to reach out to our support team immediately.
Your safety and wellbeing are our top priorities. Help is always available.
We have built responsible gaming principles into every layer of the pepe88 platform, from account registration through to customer support. These are not optional extras — they are core to how we operate.
All players on pepe88 must be at least 21 years old. We verify age during account registration and again during the KYC process using government-issued identification. Underage accounts are closed immediately and permanently.
pepe88 can display periodic reminders showing how long you have been playing in your current session, along with a summary of your net position. These reminders help you stay aware of time spent and money wagered.
Set daily, weekly, or monthly deposit limits directly from your account dashboard. Once a limit is in place, it cannot be increased immediately — requests to raise limits are subject to a mandatory 24-hour cooling-off period.
Need a short break? You can temporarily suspend your account for a minimum of 24 hours and a maximum of 6 weeks. During the time-out period, you will not be able to log in, deposit, or place any bets. Your account will reactivate automatically after the selected period expires.
Self-exclusion is a serious commitment. You can request a permanent or long-term (minimum 6 months) account closure via our support team. During the exclusion period, you will be blocked from creating new accounts and all marketing communications will cease. Extensions are granted upon request; early reactivation is not permitted.
Enable reality check notifications to receive alerts at intervals you define — for example, every 30, 60, or 90 minutes — showing your session duration and net win/loss. This keeps you grounded in the present and aware of your actual gaming activity.
Problem gambling can develop gradually and is not always immediately obvious. If you or someone you care about answers "yes" to several of the following questions, it may be time to seek help.
You may be experiencing problem gambling. This is a recognized behavioral health condition, and effective support is available. pepe88 strongly encourages you to use our self-exclusion tools and to contact a professional support organization. You are not alone, and reaching out for help is a sign of strength, not weakness.
All of the following tools are accessible directly from your pepe88 account dashboard. There is no judgment, no penalty, and no obligation to explain your decision. These tools exist to help you stay in control.
Set a maximum amount you can deposit per day, week, or month. Limits can be reduced immediately; increases require a 24-hour waiting period. This helps you stay within your budget.
Define a maximum net loss threshold for a given period. Once the threshold is reached, you will be unable to place further bets until the period resets. Protects against impulsive chasing of losses.
Configure pop-up reminders that display after a set duration of continuous play. Each reminder shows how long you've been playing and your current balance, giving you an opportunity to pause and reflect.
Request a minimum 6-month or permanent account closure. Self-excluded accounts cannot be reopened early. All promotional communications cease. This is the strongest protection tool available.
To access any of the responsible gaming tools listed above:
If you experience any difficulty activating a responsible gaming tool, or if you need guidance on which tool is most appropriate for your situation, please contact our support team at [email protected]. Our team is trained to handle these requests with discretion and empathy.
If you feel that gambling is becoming a problem, professional help is available. The organizations listed below offer confidential support, counseling, and treatment programs for individuals affected by problem gambling.
Free, confidential advice and support for anyone affected by problem gambling. Website: www.gamcare.org.uk | Helpline available 24/7 for residents of the UK and international callers.
A fellowship of individuals who share their experience, strength, and hope to solve their common problem and help others recover from gambling addiction. Find a meeting near you at www.gamblersanonymous.org
US-based organization offering support, resources, and referrals. 24/7 confidential helpline: 1-800-522-4700. Website: www.ncpgambling.org — resources available in multiple languages.
UK charity providing free information, advice, and support for anyone affected by gambling harm. Website: www.begambleaware.org | Online chat and helpline services available.
Specialist residential treatment for individuals with severe gambling addiction. Offers free counseling and support programs throughout the UK. Website: www.gordonmoody.org.uk
While dedicated gambling support services within Indonesia are limited due to regulatory restrictions, international organizations such as GamCare and Gamblers Anonymous offer online chat, email support, and resources accessible from Indonesia. pepe88's customer support team can also provide guidance on accessing these international resources and assist with activating account-level protection tools.
pepe88 operates a strict 21+ only policy. Underage gambling is illegal, harmful, and will not be tolerated on this platform. We have implemented multiple safeguards to prevent minors from accessing the pepe88 platform:
If you suspect a minor has accessed the pepe88 platform, please report it immediately to [email protected] with the subject line "Underage Account Report". We treat all such reports with the utmost seriousness and will investigate without delay.
If someone you care about is struggling with problem gambling, your support can make a significant difference. Here are some practical steps you can take:
If you are experiencing difficulties with your gambling, or if you need assistance activating any of the responsible gaming tools described on this page, please do not hesitate to contact our support team. All conversations are handled with strict confidentiality and without judgment.
[email protected] (Email shown as plain text — our team will respond within 2 hours, available 24/7 in English and Indonesian)Review our full Terms & Conditions, read our Privacy Policy to understand how your data is protected, or visit our FAQ for quick answers to common questions about account management and gameplay.